FAQ

A condo or vacation house is an ideal alternative to a hotel room. A few of the key advantages are more space and more amenities for your hard-earned dollar. Spread out in your private bedrooms and baths, relax in the living room, soak up the scenery on your own balcony, and enjoy your fully equipped kitchen.

We require a down-payment to secure a reservation, which must be made on a major credit card (MASTERCARD, VISA, DISCOVER). We do not accept checks for the Reservation Down-Payment. This down-payment varies depending on the rental property, rental fees and length of stay. The minimum Down-Payment is reflected on your booking in the Initial Payment Due and includes a nonrefundable Booking Fee. Typically, the minimum Down-Payment is $500 plus the Booking Fee or 100% of the total reservation charge. For all reservations of 28 days or more, the Down-Payment is $1000 or 25% of the total rental fee, whichever is greater. Note this is a Reservation Down-Payment and NOT a Security Deposit. The specific payment terms are included in the Reservation Confirmation.

After you have selected one of our lovely vacation rental properties and made a reservation with JeffandGinaProperties.com, we will process your down payment (typically within 24 hours) and email you a reservation confirmation. The week prior to your arrival date we will email your Check-In Documents which include your final confirmation, driving directions, complex and access information, along with how to obtain access to your rental property. Please print and familiarize yourself with all the provided information prior to your arrival. In order to gain access to the rental property, you will need to bring the print-out of your Check-In Documents. Don’t forget to purchase Travel Insurance.

It takes a lot of work to prepare our vacation properties for your arrival.

Check-in time is at 4:00 pm or later. (Please note that the keyless entry locks are programmed to open exactly at 4:00 pm. The access code is time activated and will not open the door prior to this time.)

Check-out time is at 10:00 am sharp.

The onsite rental office is not responsible for any problems with your rental. Since we have NO association with the complex office, the ONLY reason to go to the office is to obtain a parking or pool pass (if applicable).

The Reservation Down-Payment is strictly to secure your reservation and does not cover any damage to the vacation property. This original deposit is applied to the balance due on your final rental fees. You must select between purchasing a Damage Waiver or an additional property specific Security Deposit. The Damage Waiver is automatically charged to guest when booking online. If you select the Damage Waiver, a nonrefundable fee is added to the reservation. This waiver is a property and duration specific fee. In the event that a rental guest accidentally (defined as a sudden and accidental event that causes property damage) damages any real or personal property, guest must report damages prior to their departure. The limited Damage Waiver reimburses the private property owner or management company for up to $1,000.00. This is a non-insured product. Guests remain responsible for any accidental damage in excess of $1,000 and hereby agree that any amounts over $1,000 will be charged to their credit card on file. At this point it is best for guest to make a claim on their home insurance policy under the coverage “Damage To Property Of Others” and the coverage is usually up to $1,000. Once again, note that Damage Waiver does not include damage that is intentional, deliberate or as a result of negligent and/or illegal behavior. We require notification of any damages PRIOR to Guest’s departure.

Of course not, you are on vacation and are our guest! A standard departure cleaning charge is added to each reservation. However, the vacation rental property should be left in an orderly condition with all items put back the way they were when you first arrived. The standard cleaning fee includes laundering one set of sheets for each bed and towel bath sets equivalent to the maximum occupancy of the property. Note that you/guest must wash and dry beach towels before your departure. Excessive laundry loads (i.e. in excess of above amounts) will entail an additional $30 per load charge added to the quoted cleaning charge. Please let us know if you would like to arrange any additional mid-week maid service.

  • Leave property reasonably clean and in order with all items put back the way they were when you arrived.
  • Double check property so you don’t leave anything behind.
  • The dishwasher should be loaded and run upon leaving.
  • Wash and dry all beach towels before departure.
  • Lock all doors and sliders.
  • Leave property keys on the kitchen counter and spare key back in LockBox (if applicable).

Be advised JeffandGinaProperties.com cancellation policy does not provide refunds for unforeseen developments such as illnesses, viruses, pandemics, lightning, rain, flood, red tide, inclement weather, other natural disasters/acts of nature, or similar events that can affect your vacation. The cancellation loss due to inclement weather such as hurricanes may be avoided if “Travel Insurance” is purchased. We strongly recommend that you purchase Travel Insurance.

Yes, all of our condos and vacation homes are non-smoking (including the balcony or porch).

Since our rental properties are privately owned, the contents of each individual one will of course vary. However, in a standard rental property in our network you will find fresh linens, bedding, towels, beach towels (for beach locations), dishes and silverware. All of our facilities have a kitchen equipped for basic cooking needs. For your convenience, initial set up supplies such as soap and toilet paper, should be furnished in property, however this cannot be guaranteed. Note that vacation rental properties are self-catering accommodations.

The following link will transfer you to an Advanced Search page where you will be able to narrow your search to properties which allow pets and choose between weight over and under 20lbs.

Please Note JeffandGinaProperties.com Pet-Friendly Friendly Vacation Rental Policy: JeffandGinaProperties.com allows a maximum of 2 pets in our designated Pet-Friendly Properties. All pets must be declared when making your reservation.

  • There is a non-refundable pet fee (this can vary based on the unit and number, breed, and weight of dogs)  to cover additional wear and tear the pet residing in the unit does.
  • Security Deposits or Security Deposit Waivers DO NOT cover any pet damage. Pet damage is the sole responsibility of the renting guest.
  • Pet Policy differs by each individual vacation property. See individual listing for information. Condo associations also have limits on pets and pet’s weight. They can evict your pet if it does not meet their rules.
  • Every pet must be disclosed to us BEFORE your arrival. VRPMS must approve the weight and breed of your dog. If you arrive with an unapproved pet, you will be charged a $500 pet fee.
  • List of PROHIBITED dog breeds:  Akita, Australian Blue Heeler, Boxer, Chow, Dalmatian, Doberman, English Bulldog, Great Dane, Husky (any type), Malamute, Mastiff (any variation), Pit Bulls, Presa Canarios, Rottweiler, Saint Bernard, Wolf-dog Hybrid.
  • Jeff and Gina Properties reserves the right to decline any dog for any reason. If any dog is deemed to be a threat or nuisance, we reserve the right to evict the pet and/or the party at any time.
  • No puppies (i.e. dogs under 6 months old) allowed.
  • Dogs must be neutered or spayed.

Our system does allow you to do an advanced search for rental properties that you can park a boat and trailer. Most of the parking areas at the condo complexes are limited, so many (especially older complexes) have parking space for cars only. There are exceptions, so please search amenities on the property description page for boat parking. To avoid the hassles of wrestling with a trailer and boat ramps, not to mention parking issues, you might want to contact any of the numerous fishing charter captains or boat rental companies in the area.

Check thoroughly for your belongings before your departure. Jeff and Gina Properties is not responsible for any lost, stolen, abandoned, or damaged personal items.  At no point does JeffandGinaProperties.com assume liability for any item or for the condition of said item. If lost or left item is discovered, we will contact you for item verification before proceeding with shipping. We will charge your credit card and ship your item to the address provided on the form. You will be responsible for paying for any and all shipping charges plus a $25 handling fee (consider that sometimes it costs more to return your property than it is actually worth).

You may block out your reservations for holidays online as early as 365 days prior to the date of arrival. Holiday weeks book up early, so the sooner you book the more likely the property you are requesting will still be available.

If you have not found an answer to your question, please contact us and we will be glad to help you.

The only question remaining is which one of our lovely vacation properties you will select.

Go ahead ~ Get away, Stay together!